The LA Times published an article yesterday that looks in to reports from Ex-employees that say working-class and immigrant clients are urged to sign up for multiple services that carry high interest rates and fees.
Gabby Ornelas, a former teller at the giant Bank of America Corp., remembers the training sessions. And she remembers her marching orders: "Sell, sell, sell." Ornelas was instructed to use her Spanish language skills and Latina heritage to sign up customers for as many kinds of banking services as possible, she said — services that led to lucrative fees for the bank and financial entanglement for many customers.
Read Bank of America is accused of exploiting Latino immigrant customers on the LA Times site.